Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Onlinegoodshopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onlinegoodshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@onlinegoodshopping.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@onlinegoodshopping.com
Very good. A little short
Best AliExpress store! The T-shirts are beautiful, pure cotton!!!
Totally recommend the product and the store. Is for the second time when I'm ordering it and I'm very happy again. Thank you!
Product perfect as in description
Quality, service at altitude, thank you very much! I think the daughter will be happy.
Same as pic .. very fast shipping thank you
Thanks for the free shipping! Overall I really satisfied with this !
Absolutely amazing, 100% recommend for everyone!
Good
Delivery almost a month by new mail. Material cotton, corresponds to the description
Everything Is okay) came quickly
this is a fairly good price for , i dare say. given that the quality is superior, this is really a bargain
This was a really beneficial purchase. Thanks to the webstore owner!
The quality is very good and is in cotton, not transparent
really happy with the , recommend this store!
Super fast, equal to photo, perfect fabric, super fashion, thanks
I took the store with the coupon. For the full cost to take do not advise. At its size s took M, it approached me.
Everything suits, fabric HB, fairly dense. The armhole is too big. I ordered it taking into account the width of the shoulder
looks damn cool!! LOVE IT! thanks to store!
next time I need XL beautiful
This is actually one of the best, if not the supreme goods of thistype I have ever had the pleasure to use. I think it is a good buying. It was handed over before then it was predicted and saved me a lot of hassle, since I needed it promptly. I was fabulously gratified with the customer service. I appreciate itself, have not observed any causes tobe annoyed about. entirely recommend.
On the height of 170 cm, L not much oversize and shoulders had to be redone, portnia copes with this perfectly with the T-shirt has become, as on the model.
perfect ! recommend!
Good quality is durable cotton
Parfait !!!