Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Onlinegoodshopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onlinegoodshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@onlinegoodshopping.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@onlinegoodshopping.com
Well received Very good quality
Took a while to arrive . Still delighted with my purchase
A grade
I'm beyond happy with this product. It doest everything that it says. And it looks just like pictures. It's very easy to operate, legs have antislippery bottom, screws are metal and adjustable parts are from what looks like hard quality plastic. Size corespond with description (phone on my photos is Huawei y5p, 5.45"). Delivery took only 19 days. No communication needed.
Трипод хороший, 220 гр. телефона держит крепко, покупкой довольна.
полностью соответствует описанию,товар добротный.претензий нет
Very good set for the price! I paid 2,13 Euros with Free Shipping. The tripod is mostly made of plastic and it has a white rubber pad on top and white non-slip rubber feet. The tripod legs are covered in a non-slip type of sponge, they are bendable and can be attached to railings and tree branches, it's very versatile. The phone clip is very tight it takes a lot of strength to open it all the way! People with large phones or phablets need to look at the store's measurements to make sure their device will fit. I have a Cubot X18 Plus and I feel it's a little tight, but still usable. Tracked shipment. Highly recommended!
хороший штатив, но он довольно маленький
very fast delivery
суперская штука, отлично держит телефон спасибо продавцу. советую очень удобно
Очень легкая и компактная, для того чтобы брать с собой самое то. Универсальное решение. Продавец отличный! Рекомендую
It is very flimsy. Not really strong and the tripod doesn’t hold the phone up however I bought it just to be able to place on a table and take some boudoir shots of myself. It’s perfect when you think about how it doesn’t talk back or tell you to pose in poses you’re not comfortable with . For $4 dollars and you’re the cameraman? You’re in charge? No back talk. No promises of stardom if you do this this and this? SOLD. Perfect for what I need and it’s pretty portable and it is lightweight. You can use it for a bit of an angle range selfie stick too. I Heart it!
Дошло очень быстро, завернуть качественно, держит телефон крепко, мне все понравилось
Все как на картинке. Доставка была долгая больше 3 месяцев в Казахстан г. Жезказган. Но продавец всегда был на связи, за что ему отдельное спасибо. По всей видимости моя посылка была утеряна, поэтому продавец отправил повторно и ура! посылка пришла. Спасибо все работает!
Cool thing. i recommend to everyone
Good Goods! Good photos are obtained. Especially nice to chat with store
всё пришло целое упаковано хорошо. заказывал разные цвета. доставка в KZ оказалась долгой но главное пришло. Ставлю 5
The parcel is in full order with the response description
As you can see on the pictures, the legs are made of aluminum wire. If you often bend, then break down.
Mini tripod came for a month ✅Soft handles ✅Qualitatively made, without chips or scratches ✅Convenient, holds well ✅Good communication with the producer. Answers clearly and clearly.