Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Onlinegoodshopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://onlinegoodshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@onlinegoodshopping.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@onlinegoodshopping.com
OK
30 days delivery. The goods are excellent. I'm not buying it for the first time. No visible defects. The store is well done!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Ordered 27.8.20 took 23.9.20. Price 234₽. There is a little smell
Отлично, обязательно берите бандаж по размерной таблице в описании. Из минусов: к ткани бандажа прилипает липучка и портит внешний вид. Длина лохматой части липучки коротка и опять таки крючки вылазают на ткань.
Товар пришёл быстро, за 18 дней до Севастополя. Трек отслеживается. Наколенники хорошего качества. Брала для отца, папа очень доволен. Рекомендую товар и продавца.
Все подошло. Даже туговато. Нууу вдруг растянется. Только липучки не открывайте заранее хрен оторвете!!!
Заказал 6.08, получил 2.09 в Краснодаре. Наколенник хорошего качества, описанию соответствует. Продавец положил какую-то фенечку в подарок. Рекомендую товар и продавца.
Бесплатная доставка только если заказываешь одну штуку
всё прекрасно размером ошибся туговато, пришёл быстро 25 дней в Комсомольск на амуре, советую
Быстрая доставка, товар качественный. Упаковано хорошо. Спасибо, продавца рекомендую.
Заказываю второй раз_первй для сестры , ей очень понравился, поэтому заказала сразу 2 в разных цветах. Доставка до Ейска 18 дн, продавец внимательный и доброжелательный. РЕКОМЕНДУЮ . Продавцу спасибо, всех благ и удачи в бизнесе.
Прекрасный бандаж хорошего качества. Материал плотный, хорошо тянется, немного отдает запахом. В сложенном положении наколенник в длину - 26 сантиметров, в ширину по середине - 15 сантиметров. Мое колено (если мерить по середине) - 35 сантиметров. Я купила размер M, все подошло отлично. Дополнительные ленты мне даже не нужны, их можно отрезать. И без них бандаж очень хорошо утягивает.Шло до посёлка Воронежской области долго, но продавец в переписке попросил подождать и сказал, что если не придёт, он всегда вернет деньги! Очень хороший товар у классного продавца, всем советую!!!
Товар пришёл без проблем, все на своих местах) На деле ещё не проверяли, но на ощупь и глаз выглядит качественно. Немного растягивается, запах присутствует, ремешки липучки липнуть и держаться хорошо. Товаром довольны.
пришли в Москву за 14дней. брал XL и L для жены, подошли идеально. бегать с ним не возможно да и у кого проблема с коленями то и не нужно. Липучки мощные, а материал нежный возле мест для липучек, поэтому следите чтобы липучки не попадали на нежный материал, я кое как отодрал липучки и на материале остался ворс(неприятно но сам виноват). Товар и Продавца рекомендую.
Всё дошло в целости . Доставка до г.Омска за 18 дней.
The order came in 14 days, to Moscow, looks great seams are all even, there is no bright smell. I'm happy with the purchase.
Наколенники шли чуть больше месяца, брала маме. Тянутся хорошо, липучки супер сильные, правда тут же ткань затянули вокруг места крепления, но это мелочи. Размер заказывали один, разного цвета, они отличаются - чисто серые шире и чуть короче, чем с зелёными вставками, ленты одинаковые. Сидят хорошо, не сползают. Особо ещё не ходила, только померила, но колено фиксируют хорошо!
Delivery three weeks, corresponds to the description. I think it was necessary to take on a bigger size, it will press. Came two orders in one parcel... thanks
Доставка до Москвы 1 месяц. Качество хорошее, размер подошёл идеально. Продавцу спасибо!
Thank you, the goods came quickly, in the prescribed time. I took it not myself, it looks quality. Let's see how it will be in the sock